For first time users who want to thoroughly clean their bed of dust mite matter, we recommend removing blankets, sheets, pillowcases and pillows and washing with hot water. Follow the care instructions for each item as marked on its tag. Use RAYCOP to clean your mattress, preferably both sides. Very slowly glide RAYCOP across the mattress to allow enough UV light exposure and suction to thoroughly clean the buildup of dust mite matter, bacteria and viruses. If pillows or blankets were unable to be put in the washing machine, use RAYCOP on those items as well.

To minimize future dust mite populations from living within the fabrics, we recommend encasing the mattress and pillows in dust mite covers.  Dust mites can still live on the surface of these covers however, so regular cleaning with RAYCOP is needed. Dust mites are very difficult to eliminate completely, as they are microscopic in size and reproduce quickly. Following the cleaning guide above and using RAYCOP frequently in the first weeks will greatly reduce the dust mite population in your mattress, pillows and bedding. Regularly using RAYCOP on all your household fabrics will help control the allergen levels in your home, allowing you to breathe and sleep better.


Getting Started: The Basics

After plugging in your RAYCOP, press the red lighted button for a few seconds. When it turns green, it is in stand-by mode. Press again to start. For the RS, keep pressing to select the appropriate operating mode.

Push and pull the device slowly along the fabric, like you would when ironing clothes. Moving slowly allows more thorough removal of allergens. Keeping the unit flat ensures no disruption of UV light – lifting or angling the device causes the UV light to shut off as a safety feature.

For additional instructions about how to use and maintain your RAYCOP, consult your Quick Start Guide that came with your device, or watch the How-To videos, linked to the right.

One Year Limited Warranty

RAYCOP warrants its product to be free from defects in material and workmanship for a period of one year from the date of the original purchase from RAYCOP  authorized Sole Distributor, Tong Qing Da Marketing (M) Sdn Bhd or authorized Tong Qing Da Marketing (M) Sdn Bhd re-seller in Malaysia. Proof of purchase is required for all warranty claims.  This warranty does not cover damage, defects or failure caused by or resulting from accident, external destruction, alteration, modification, abuse, misuse or misapplication of this product. Please read all the documentations carefully to ensure RAYCOP was used as intended.  Please note that Tong Qing Da Marketing (M) Sdn Bhd will not accept returns without a proper return authorization number (RMA).  Please follow the instructions below:

  1. Locate the original sales receipt and make note of your model and serial number.
  2. Drop your inquiry to our Messeger: , or call RAYCOP at +6012-922 2260.  Our phone support hours are from 9:00am to 5:00pm.
  3. You will be asked to provide your name, address, date of purchase, model and serial number.
  4. Customer support will provide additional details on how to ship the device back to RAYCOP.

One-year warranty coverage includes RAYCOP parts: dust box, surface brush, and UV lamp and protective covering. Other types of accessory replacements based on usual wear and tear (unless defective) are not covered under warranty such as: dust box filters, HEPA filters, the RS stand, maintenance brush and cloth.

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